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RTP Bookings appointment texts (SMS program)

Program name: RTP Bookings appointment texts. Operated by RTP Bookings. Contact: support@rtpbookings.app.

What the texts are

Businesses that take bookings through RTP Bookings can text their customers, from the RTP Bookings number, about their appointments only: a confirmation when an appointment is booked, up to two reminders before it, and a reply when the customer texts HELP. Customers cancel or move an appointment through the link in each text, not by reply. Nothing promotional is sent under this program. Offers, promo codes and invitations to rebook are sent only to customers who tick a second, separate "text me offers" box (see below).

How customers opt in (the form on every booking page)

On the booking form the customer enters a mobile number, ticks the consent box below it and presses the Confirm booking button, which submits the booking together with the consent. The box is unticked by default and is optional: consent is not a condition of booking, and no texts are sent unless it is ticked. This is the form section shown on every booking page, with the same wording:

Name and email are the only required fields on the booking form; the mobile number and the consent box are separate and optional. A business can also record that a customer agreed to texts in person (for example at the front desk) on the customer's record; customers who never agreed are not texted.

Offers by text (separate opt-in)

A business may show a second, unticked box under the first: "Also text me marketing messages from RTP Bookings Offers for the business you book with: occasional offers, promo codes and invitations to rebook, at this mobile number. Up to 4 msgs/month. Msg & data rates may apply. Reply STOP to cancel, HELP for help. Optional and separate from the appointment texts above; consent is not a condition of booking." Only customers who tick it receive promotional texts (offers, promo codes and invitations to rebook), at most four a month, each naming the business and ending with "Reply STOP to opt out." Offers come from a separate number: replying STOP to an offer ends offers only, and replying STOP to an appointment text ends appointment texts. The offers program is described on its own page: Offers by text.

Frequency and cost

Message frequency varies, up to 3 texts per booking (a confirmation and up to two reminders), plus a reply when the customer texts HELP. Message and data rates may apply according to the customer's mobile plan.

Opting out and help

  • Reply STOP to any text to opt out. One final text confirms the opt-out and nothing further is sent.
  • Reply HELP for help, or email support@rtpbookings.app.
  • Replying CANCEL, END, QUIT or UNSUBSCRIBE also opts out. To cancel or move an appointment, use the link in the text.

Example messages

  • "Aloha Studio: your Deep Tissue Massage is booked for Mon 05 Oct 10:00 AM. Manage: https://rtpbookings.app/m/abc123 Reply STOP to opt out."
  • "Aloha Studio: reminder, your Deep Tissue Massage is on Mon 05 Oct 10:00 AM. Manage: https://rtpbookings.app/m/abc123 Reply STOP to opt out."

Privacy

We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes. See the Privacy Policy and the SMS section of the Terms of Service.